Term Definitions
Our Process.
Our virtual debt resolution process is more “user friendly” than dealing with collection agencies and courts, and allows us to listen to your concerns and allows us to focus on a proposed resolution to the debt. With our resolution process you have no obligation whatsoever unless both parties agree.
Our Role.
In the resolution process we will work to seek a practical resolution and will not provide legal advice or opinions. We promise to listen to your concerns and will then focus on a resolution to the dispute. We are committed to helping both sides come to an acceptable resolution. If the need for litigation services arise, we will provide you the contact information for our attorney, whom you may retain, if you so desire.
Your Commitment to the Process.
You agree to work cooperatively with us during the resolution process in good faith. You agree to provide reasonable information requested to resolve your debt. You agree to promptly notify us of changes in your contact information including mailing address, e-mail address, phone number, or fax number.
No Personal Appearances.
Many people find collections and court experiences quite stressful and inconvenient with their work schedules. In our process, you do not have to communicate with collectors or appear to court in person. The entire process can be handled by phone, mail, fax, or e-mail. Therefore, you can choose your own method and personal schedule.
Communication with the Other Side.
You agree that, during the process, all communication with the other side will be through us and you agree to reasonably respond to communications and not circumvent the resolution process or otherwise act in bad faith.
It is important for you to know that in our process all of our records of your case are confidential. Also, everything you learn about the other side during the process is confidential. Both sides agree to not subpoena us for records in any legal proceeding. Neither side may use any confidential information from our process later in court, should there be no resolution. These protections allow you to freely participate in our process, without worrying your information will be made public, or used in court.
Time Limits.
This matter may have a pending court date. Therefore, you need to reasonably respond to our communications.
Termination.
Either party may cancel the resolution process by giving Texas Resolution Group written notice before any settlement agreement is signed by both parties. A consumer who cancels the agreement is entitled to a refund of all money that the consumer has paid. Texas Resolution Group may withdraw from the process if it believes that either party is not participating in good faith, or that a resolution is not reasonably possible.
Final Resolution.
No resolution is binding unless both sides agree to it. You are under no obligation to agree to anything.
Waiver of Claims Against Us.
You agree that we shall not be liable for any act or omission in connection with your case.